Aarogyan

Type

Group Project

My Role

User Researcher
Interaction Designer
Android Application Developer

Project Timeline

June 2015 - May 2016

Tools Used

Android Studio IDE
XCode

UX best practices

Heuristic Evaluation
Survey and Interview
Android Application Design
Usability Study
Testing

Defining the scope

Identifying the problems faced by people while managing their health

Lack of centralised storage for all medical documents belonging to a person and his/her family
Medical Errors due to lack of/incomplete patient information
Health repercussions due to missing appointments, forgetting to take medicines or timely vaccination
Lack of awareness regarding health standards

Identifying the enablers for Indian market

Fastest smartphone adoption rate in Indian youth
117 Million Smartphone users (65% connected) and 651 Million smartphone users projected by 2019
Middle class population (300M) is aspirational and interested in health and education
Prevalance of chronic diseases and its increasing awareness

Identifying issues with current record management practices

Health records are scattered across providers
Not easily accessible by users
Records are not portable or shareable with multiple providers
Paper records are difficult to share or manage

Identifying barriers

Each health provider has a different EMR system - data import and reconciliation of fields is complex
Reluctance of providers to share information
Privacy/Security/regulatory issues around health records

Requirement Gathering

Market analysis and Competitive evaluation

Surveys

195 participants answered our survey created using Google form. The survey was sent out using social media platforms.

Click to view survey results and insights

53.8% participants reacted positively to the Aarogyan health management application idea

Interviews

We interviewed several medical professionals to identify patients' barriers to health management. Some of the insights gleaned were:

They were not aware of apps for health record management
Patient owned/controlled records were welcome and was practice friendly
Emphasized on the importance of patients being proactive about health management
Raised concern over lack of awareness regarding health standards
Importance of ease of use for patient was highlighted
Concern was raised about integrating app with existent patient management system
Few providers proposed a white label product to manage records and connect with their patients

Our proposed conversational aspects to manage Illnesses through lifestyle management, localization, nutrition, exercise and wellness tips got a thumbs up from both doctors and patients.

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and be responsible for managing their own/ family health records

Gender distribution of survey participants is almost equal

Well-balanced results to make suitable conclusions

20% of participants not aware of their own BMI

Information about health standards should be made accessible to make users more aware about their own health

34.3% of participants were unsure if their family members knew about their conditions or medication

Storing information about medication and conditions on the phone will empower loved ones to be effective first responders.

78.5% participants had health goals

Middle class population is health conscious and aware about the need for health management.

67.7% participants did not have ICE details on their phone

In an advent of an emergency, having access to personal information could be a matter of life and death.

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and manage their own health records

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and manage their own health records

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and manage their own health records

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and manage their own health records

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and manage their own health records

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and manage their own health records

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and manage their own health records

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and manage their own health records

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and manage their own health records

Participants mostly lie in the age range of 21-40

Participants are most likely to have a smartphone and manage their own health records

Aarogyan

Type

My Role

Project Timeline

Tools Used

UX best practices

Defining the scope

Requirement Gathering

Market analysis and Competitive evaluation

Surveys

Click to view survey results and insights

53.8% participants reacted positively to the Aarogyan health management application idea

Interviews

Ideation and Design

Defining the features of our application

Defining the interactions of our application